Project Overview
In partnership with the United Nations Development Programme (UNDP), Naroman was engaged to redesign the official website for the Policia National de Timor-Leste (PNTL). The project was part of UNDP's Capacity Building Support initiative and focused on enhancing the digital presence of Timor-Leste's national police force to improve public communication and institutional transparency.
Project Timeline
Engagement & Assessment
Conducted meetings with the PNTL public relations office to understand communication goals and user needs.
Design Concepts
Presented multiple site design examples based on the stakeholder engagements and institutional requirements.
Development
Utilized WordPress content management system to redesign the PNTL website with a focus on accessibility and ease of use.
Content Migration
Carefully migrated existing information from the previous website to the newly designed platform.
Training
Delivered hands-on training to PNTL media staff in Tetum language on content management and website administration.
Launch & Review
Successfully launched the redesigned website and provided ongoing technical support during the transition period.
Key Features
Institutional Information
Comprehensive sections highlighting the PNTL's mission, structure, and services available to the public, promoting understanding of police functions.
News & Updates System
User-friendly content management interface for publishing timely news, community alerts, and important announcements to keep the public informed.
Multilingual Support
Language toggle functionality to support content in both Tetum and Portuguese, ensuring wide accessibility across Timor-Leste.
Public Resources
Downloadable forms, contact information, and guidance on police procedures to facilitate citizen engagement and service access.
Responsive Design
Mobile-optimized interface ensuring the website functions well on all devices, particularly important in areas with limited computer access.
Staff Training Materials
Custom administration documentation and training resources developed in Tetum to support ongoing website maintenance by PNTL staff.
Technical Implementation
The website was developed using WordPress with customization to meet the specific institutional needs of a national police force:
Collaboration Process
This project required close coordination with multiple stakeholders:
- Regular reporting to the PNTL Chief of Public Information and the UNDP Public Information Specialist
- Weekly progress updates on activities performed, issues identified, and solutions proposed
- Participation in strategy meetings to ensure alignment with UNDP's capacity building objectives
- Working directly with PNTL media officers to understand workflows and training needs
- Preparation of monthly progress reports documenting milestones and achievements
Impact & Results
The redesigned PNTL website has become an important communication channel between Timor-Leste's police force and the communities it serves:
- Enhanced transparency and public access to information about police activities and services
- Empowered PNTL media staff with the skills to independently manage their digital communications
- Improved institutional communication capacity through a modern, responsive web platform
- Supported UNDP's broader goals of strengthening democratic institutions in Timor-Leste
- Created a foundation for ongoing digital communication development within the police force